Merge CI
Use this function to merge data between CIs having the same blueprint.
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1.
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From the navigation pane, select ITSM > Configuration Management > Configuration Items. The Configuration Items window displays. |
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2.
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Select the record for which you want to add a detail property. A new window displays. |
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3.
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From the Select Actions drop-down list, select Merge CI. The Merge CI dialog box displays. |
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4.
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Click either Merge Into or Merge From. |
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5.
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If Merge Into is selected: |
The current CI properties are copied to the selected CI properties IF the selected the CI properties don’t have a value.
All the components and attachments of the current CI will be copied to the selected CI and the current CI will be archived.
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6.
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If Merge From is selected: |
The selected CI properties are copied to the current CI properties IF the current CI properties don’t have a value.
All the components and attachments of the selected CI will be copied to the current CI and the selected CI will be archived.
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7.
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In the field, type the applicable asset number. |
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