Management Model Sections and Fields

Associated Assessment. The Risk Assessment created to assess the risk involved in implementing a change will be associated here. Click Add, then search for and select the applicable assessment.

Associated Survey. The survey that needs to be sent to the requester.

Change Policy. A document that contains rules and conditions for a change.

Change State Workflow. Associate a Change Workflow that a change has to go through.

Confidential. The user(s) designated to see this change.

Private Property Editable by Role. Properties can only edited by those with a specific role.

Private Property Visibility. Fields that are marked as private can be viewed only by these Role(s).

Template Name. A generic name given to a change model.

Title. A identifying name for this change model.

Workflow. Specifies the workflow which this change must pass through.

Assignee/Group Assignee. The role assigned the change. This category is used when it's unknown who can work on the change at the time of creation.

Department Assignee. The department to which the change is assigned. This category is used when it's unknown who can work on the change at the time of creation.

Second/Third Level Support. The support user or group.

Applies to the Knowledge Model only. Additional details related to the knowledge item.

Reporter. The person reporting the problem.

Group Reporter. The group to association with this Incident Model.

Method of Notification. The method to receive notification regarding incident progress such as email, event management, phone or web.

Callback Method. The communication method to use--either Phone or Email.

Reporter Department. This field is populated if a department is associated with the Reporter. This field cannot be edited.

Reporter Location. This field is populated only if a location is associated with the Reporter. This field cannot be edited.

Contact Info. This field is populated only if contact information is configured for the Reporter. This field cannot be edited.

Callback Method. The communication method to use--either Phone or Email.

Contact Info. The information related to the Callback Method such as phone number or email address. 

Group Requester. The group making the request.

Is VIP. Select if the user must have the "Is VIP" configuration to work with this model.

Job Title. The job title of the user.

Method of Notification. The method to receive notification regarding incident progress such as email, event management, phone or web.

Requestor. The user making the request.

Requestors Hours of Working. The hours the Requestor works such as 8:00 AM to 5:00 PM.

Approval Group. The group to which the Change Manager belongs. The change Manager may be member of CAB or ECAB.

Associated CIs. The associated configuration items.

Budget. The budget amount for this request.

Category. The category that identifies the matter such as Hardware, Application, etc. If shown, select a Sub Category. For example, Laptop is a Sub Category of Hardware.

Cost Center. The cost center associated with the request.

Custom Timescale. When selected, enter the relevant times. If applicable, enter the Escalate parameters.

Description. A brief description with additional details relevant to this item.

Error Code. The error code to associate with this record.

Expected Closure Time. The time when the matter is estimated to be closed.

External Stakeholder Email ID. An external person or organization that has a legitimate interest in a project or entity. Multiple email IDs can be separated by a comma (,).

Impact Level/Urgency. The measure of the effect of a change, such as High, Medium or Low.

Internal Stakeholders. An internal person or organization that has a legitimate interest in a project or entity.

Item Quantity. The number of items in this request.

No. of Affected CIs. The number of configuration items affected.

No. of Affected Users. The number of users affected.

Price. The price for the item

Priority. A category used to identify the relative importance of a change, such as 1-Very High, 2-High and so forth. Priority is based on Impact and Urgency. Each level of priority has a specified SLA within which a change needs to be resolved.

Root Cause CI. The root cause configuration item.

Runbook. When the record is saved or changed, the associated Runbook specified here gets triggered and performs all the tasks which are listed under the task. If Runbook is selected, enter the Username that triggers the Runbook.

State. The state (or status) of the matter such as Assigned, Closed, new and so forth. A Sub State can be selected, if configured, to further refine the State.

Total Price. The total price for all items.

Type. The type of knowledge record such as Text Editor, Link or Attachment.

Classification. Whether the knowledge record is Public or has Restricted access.

Topic. The category for the topic such as Hardware, Software, and so forth.

State. The state such as Email, FAQ, Known Error and so forth.

Published On. The date on which the knowledge information is published.

Valid To. The date through which the knowledge record is valid.

Owner. The user who created the knowledge record.

Roles. The roles associated with the knowledge record.

In Compliance. Indicates if the information is in compliance with legislative rules.

Is Intellectual Property Violation. Indicates if the property violates intellectual property rights.

Is Copyright Violation. Indicates if the property violates an existing copyright.