New Users

Use this function to add new users to the application.

1. In the main window, click the gear icon and select Users > Users.
The Access Management window displays.
2. Click New User.


3. To complete the fields, refer to the information shown in the table below.
4. When all selections/entries are made, click Add.

New User Details Fields

Field Description
Email User's email address.
Username Username for logging into the system.

Is VIP

Identifies a user for whom their tickets are given a 1-Priority, by default.

 

If a VIP user is selected as a Reporter/Requester to raise an ITSM record, by default the priority of an ITSM record will be set to 1-Very High.

Is Active

When selected, the user is active in the application and can perform the assigned activities.

  If unchecked, an Alert message: Sorry!!! Your access has been revoked will be displayed when user tries to login to the application.

Enable MFA

 When selected, allows the user to set up MFA mail or an authenticator app that adds secondary login verification for Virima.

Authentications

Check based on your organization mode of authentication process. Choices are LDAP, AD, SAML, and Normal.

Password

The password associated with the username. The password must be validated by entering it a second time in the Re-Enter Password field. To display the password, click Show Password checkbox or click the Show icon.

User Information Fields

Specifies the user's First and Last names, name to display when using the application, phone number and address.

Location

Specifies the location of the user. Click Add and in the Location dialog box, search for and select the applicable location. If a location is not shown, it has not been set up in the application. See also Advanced Search.

  For System Administrators. Refer to Admin > Organization Details to specify Locations that will populate this list.

Roles

Assigns a role(s) to the user that allows the user to perform assigned responsibilities. Click the plus + sign then search for and select the applicable role(s).

Departments

Associates the user with a department. Click the plus + sign then search for and select the applicable role(s).

Groups

Associates the user with a group. Click the plus + sign then search for and select the applicable role(s).

Report To

Specifies to home the user reports. Click the plus + sign then search for and select the applicable role(s).

Designation

Assigns a designation to the user. Click the plus + sign then search for and select the applicable role(s).

Profile Picture

Displays a profile picture for the user. Click Upload. In the Attach File dialog box, Browse to the location of the photo, select the photo, then click OK.

Landing Page

Specifies the page that displays to the user on first accessing the application.

Language

Specifies the user's language.